Operations Group Manager - Tempus Technologies

Position Overview

Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do.

Responsibilities:

Strategic Planning:
• Collaborate with leadership to define and execute operational strategies that align with company goals and drive company growth
• Act as a liaison between Operations and other departments to facilitate collaboration and ensure that operational goals support company-wide initiatives

Internal Applications Optimization:
• Drive continuous optimization of internal platforms and tools through close collaboration with key stakeholders, ensuring high-impact use of operational applications
• Develop, implement, and monitor operational systems to provide visibility into progress and challenges of company-wide initiatives
Process Optimization:
• Analyze current processes, identify inefficiencies, and recommend solutions to drive improvement.
• Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure operational success.
• Leverage expertise in Atlassian products (such as Jira, Confluence, Trello, etc.) to streamline workflows, improve project management, and enhance team collaboration
• Regularly monitor and analyze key performance metrics, leveraging data-driven insights to optimize operations and meet business objectives.

Operational Oversight:
• Lead, mentor, and manage a team of operations professionals to ensure high performance, accountability, and alignment with organizational goals
• Develop and implement team goals, ensuring alignment with company-wide objectives and strategic initiatives
• Drive continuous improvement within the team, identifying opportunities for process optimization and implementing best practices to enhance efficiency and effectiveness
• Evaluate team performance through key metrics, reporting, and feedback, and implement strategies to address gaps

Skills & Qualifications:
• Bachelor’s degree in business administration or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Masterful organizational, communication, and leadership skills
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., ERP, CRM)
• Strong working knowledge of Atlassian products (Confluence, Jira, etc.)

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Defines and executes the overall service delivery strategy for national business units with direct customer interaction. Creates operating plan. Defines and communicates strategy to operations team. Responsible for multiple functions across one or more sites. Primarily manages managers. Typically delivers services to companies with greater than 10MM in annual revenue.
• Manages and is responsible for achieving desired business results. Determines operating standards for client servicing in collaboration with the business. Executes to achieve desired compliance, audit and budgetary results. May serve as a senior level representative for an operational group. Oversees the resolution of escalated issues. Own third party and/or senior level business partner relationships.
• Determines talent strategy in partnership with human resources. Manages, motivates and develops management team. Leads staff meetings, sets strategy and may translate into tactical operating plans.
• Provides consultation and advice to internal and external partners and executes on creating an environment in which products and/or processes are designed and/or followed to ensure customer satisfaction. Oversees strategic improvement initiatives and may serve as project sponsor. Recommends and influences policy improvements.
• Accountable for the control framework for unit(s) of responsibility. Review, identify and anticipate current and future risks. Implements controls and remediates risks. Ensures an effective risk management environment. Creates and oversees risk mitigation and business resiliency strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies

Budgeting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Resource Coordination, Operational Functions, Operational Risk

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $80,000.00 – $138,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 05/08/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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