Appointment Setter/Customer Service Representative (001-00170)

Looking for Filipino (Philippines-based) candidates

Job Role:  Appointment Setter/Customer Service
Work Schedule: Monday - Friday, 8:30AM -5:30PM AU Time Zone
Salary range: $1200 - $1500 AUD

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. 

Who The Client Is: The client is a fast-growing renewable energy company providing solar, battery, and energy investment solutions across Australia. Our mission is to help homeowners and businesses reduce or eliminate their power bills through innovative, future-focused energy packages. As we expand our customer base, we're looking for a professional and reliable team member to join us remotely as an Appointment Setter and Customer Liaison Officer.

Role Overview: As an Appointment Setter/Customer Service Representative, you will handle outbound calls to warm leads, respond to inquiries across multiple channels, and schedule appointments for the sales team. You'll manage CRM updates, provide pre-sales support, and relay customer feedback to enhance sales and marketing efforts. This role requires strong communication, attention to detail, and effective coordination with an Australian-based team.  

Responsibilities:

• Outbound Calling: Contact warm leads via phone to pre-qualify interest and set appointments for the sales team.
• Inbound Handling: Respond to website/chat/social media inquiries and follow up in a timely and professional manner.
• CRM Management: Accurately update lead and customer information in the CRM system (e.g. GoHighLevel, HubSpot, etc.).
• Customer Liaison: Act as the point of contact for customers during the pre-sales process, providing updates and answering common queries.
• Calendar Coordination: Schedule and confirm appointments between leads and our Australian-based sales consultants.
• Feedback Loop: Relay customer feedback and objections to the marketing and sales team to help refine messaging.

Qualifications:

• Proven experience in appointment setting, customer service, or telemarketing (ideally for AU, US, or UK-based companies).
• Excellent English communication skills – both spoken and written.
• Quiet, professional home office setup with reliable internet.
• Experience with CRM tools and virtual phone systems.
• Strong attention to detail and ability to multitask.
• Motivated, reliable, and proactive team player.

Nice to Have:

• Background in solar, energy, or home improvement industries.
• Familiarity with Australian time zones, customer expectations, and culture.
• Experience with lead generation tools or running SMS/email follow-up campaigns.

What We Offer:

• Flexible working environment (AU daytime hours).
• Training and support from an experienced Australian team.
• Long-term growth opportunities in a fast-scaling business.
• Access to modern CRM tools and work systems.