Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong communication and interpersonal skills., Proficiency in customer support software and tools., Ability to troubleshoot and resolve technical issues..

Key responsibilities:

Provide technical support to customers via phone, email, and chat.

Document and track customer interactions and issues in the support system.

Collaborate with other teams to resolve complex customer problems.

Conduct follow-up with customers to ensure satisfaction and issue resolution.

Innovation Since 1996: The Story of Noxum GmbH For over 25 years, Noxum GmbH has been a reliable provider of information management solutions and a trusted partner for sustainable business success. Our diverse product portfolio includes modern developments such as the web-based headless CMS and PIM system NovaDB, as well as XML editorial systems like the Noxum Publishing Studio, designed specifically for creating complex technical documentation. Our primary goal is to support companies in achieving their business objectives and optimizing operational processes. We focus on approaches that meet the current needs of our customers while also opening up future-oriented opportunities. Our esteemed customers include AUDI AG, JURA Elektroapparate AG, NürnbergMesse GmbH, KUKA AG, Dr. Ing. h.c. F. Porsche AG, STIFTUNG WARENTEST, and ZF Friedrichshafen AG, who rely on our expertise to sustainably enhance their information and communication processes.

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