Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Excellent communication and interpersonal skills focused on customer service., Previous experience in technical support or customer service is preferred., Strong problem-solving skills and attention to detail..

Key responsabilities:

Provide outstanding technical support to German-speaking clients through phone, email, and chat.

Troubleshoot and resolve technical issues to enhance customer satisfaction.

Document customer interactions and technical problems in the CRM system.

Collaborate with colleagues to improve service delivery and customer experiences.

Job description

Patrique Mercier Recruitment JP is thrilled to offer an exciting opportunity for German-Speaking Technical Support Specialists to join leading tech companies with paid relocation! This role allows you to make a significant impact while living and working in a vibrant environment. As a specialist in this role, you will provide exceptional technical support to German-speaking customers, ensuring they receive timely and effective solutions to their technical issues. Join a forward-thinking team where your expertise will be appreciated, and enjoy the benefits of working in a thriving, multicultural setting!

Responsibilities

Provide outstanding technical support to German-speaking clients through various communication channels, including phone, email, and chat.
Troubleshoot and resolve technical issues swiftly to enhance customer satisfaction.
Maintain a comprehensive understanding of the company’s products and services to provide accurate guidance.
Document customer interactions and technical problems thoroughly in the CRM system.
Collaborate with colleagues to enhance service delivery and improve customer experiences.
Participate in ongoing training to keep your product knowledge current and improve service skills.
Use customer feedback to contribute to the continuous improvement of support processes.

Requirements

Fluency in German and English, both written and spoken.
Excellent communication and interpersonal skills centered on customer service.
Previous experience in technical support or customer service is highly valued.
Strong problem-solving skills and attention to detail.
Capacity to thrive in a fast-paced work environment.
A proactive mindset with a willingness to learn and adapt.
Willingness to relocate with assistance to a new location and embrace a diverse culture.

Benefits