Offer summary

Qualifications:

5+ years of Customer Success or Account Management experience, preferably in SaaS., Strong communication and relationship-building skills are essential., Proactive mindset with a bias for action and strong organizational skills., Tech-savvy with experience using CRM and CS platforms like HubSpot..

Key responsibilities:

Lead new user onboarding and ensure customers are fully set up within 14 days.

Build and maintain strong relationships with customers through proactive outreach and regular check-ins.

Deliver product training and track usage data to identify risks or blockers.

Manage escalations and coordinate issue resolution while identifying upsell opportunities.

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Success Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $2,500 - 3,000 USD/month depending on experience paid via Deel

Schedule: Monday - Friday, 7:00am to 4:00pm Pacific Time

Job Overview:

Our client is a fast-growing SaaS company transforming small to medium size businesses. Their platform helps users streamline their operations, improve cash flow, and reduce stress. They're looking for a Customer Success Manager who’s proactive, organized, and passionate about helping customers succeed and grow.

As a Customer Success Manager, you’ll be the face of the company for your portfolio of accounts—responsible for driving onboarding, adoption, satisfaction, and expansion.

Responsibilities:

Onboarding & Implementation
Lead new user onboarding and success plan creation
Ensure all customers are fully set up within 14 days (have 3 zoom training meetings)
Customer Relationship Management
Build and maintain strong relationships as the main point of contact
Conduct proactive outreach and regular check-ins (Phone calls & Emails)
Training & Adoption
Deliver product training and guide adoption of key features
Track usage data to spot risks or blockers
Retention & Support
Manage escalations and coordinate fast issue resolution
Partner with support to ensure top-tier customer experience
Growth & Advocacy
Identify upsell/cross-sell opportunities
Collect reviews and collaborate on case studies
Submit product feedback that shapes the roadmap
Enablement & Collaboration
Help create enablement resources (webinars, guides, templates)
Share insights, best practices, and customer stories with the team

Qualifications, Skills and Key Competencies:

5+ years of Customer Success or Account Management experience (SaaS preferred)
Strong communication and relationship-building skills
Proactive mindset with a bias for action
Experience working cross-functionally with sales, support, and product
Tech-savvy and comfortable using CRM and CS platforms (HubSpot, etc.)
Strong organizational skills and ability to manage multiple accounts

Soft Skills

Ownership: You take responsibility and follow through until the job is done right.
Positive Energy: You bring enthusiasm that motivates others and keeps momentum going.
High Standards: You aim for excellence and always deliver your best work.
Growth Mindset: You’re open to feedback, learn from challenges, and keep improving.
Team Player: You work well with others, communicate clearly, and build trust.
Integrity: You’re honest, reliable, and do the right thing—even when it’s hard.
Creative Thinking: You find smart solutions and see opportunities in every challenge.

What Success Looks Like for this Role🚀