Customer Success Manager

At Aristocrat, We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge evolution.

Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house programs. 

Send you CV to +91 866 800 97 96 (WhatsApp)

(or)

• Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
  
• Understand customer goals, challenges, and needs, and provide strategic guidance to help them achieve success.
  
• Conduct onboarding sessions and product demonstrations for new customers, ensuring a smooth implementation and adoption process.
  
• Proactively engage with customers to identify upsell and cross-sell opportunities, driving revenue growth.
  
• Monitor customer health and engagement levels, identifying risks and taking proactive steps to mitigate them.
  
• Conduct regular business reviews with customers, discussing performance metrics, identifying areas for improvement, and providing recommendations.
  
• Collaborate with cross-functional teams, such as sales, support, and product, to address customer needs and resolve issues.
  
• Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.
  
• Provide ongoing training, best practices, and resources to customers to ensure they maximize the value of our products or services.
  
• Stay updated with industry trends, competitor activities, and customer success best practices.
  
• Generate customer success metrics, reports, and insights to track and communicate customer success outcomes.
  

Send you CV to +91 866 800 97 96 (WhatsApp)

(or)

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree is a plus).
  
• Proven experience as a Customer Success Manager or in a similar customer-facing role.
  
• Strong customer relationship management skills and ability to build rapport and trust.
  
• Excellent communication, negotiation, and presentation skills.
  
• Knowledge of customer success best practices and methodologies.
  
• Ability to understand customer needs and provide strategic guidance and solutions.
  
• Analytical mindset with the ability to analyze customer data and generate insights.
  
• Experience with CRM software and customer success platforms (e.g., Salesforce, Gainsight).
  
• Strong organizational and time management skills.
  
• Results-driven mindset with a focus on customer retention and expansion.
  
• Ability to collaborate effectively with cross-functional teams.
  
• Adaptability and ability to thrive in a fast-paced and dynamic environment.
  
• Passion for customer success and delivering exceptional customer experiences.
  

Benefits

Extreme Learning and training environment.

Continuous growth every 3 months financially & in Responsibilities.

Compensation based on contribution value.