Offer summary

Qualifications:

3+ years in a clinical or operational role supporting patient care, Exceptional people skills and strong communication abilities, Strong data and analytics skills with a focus on detail, Medical assistance experience is preferred..

Key responsibilities:

Own all patient communication including outreach, engagement, and scheduling

Schedule virtual visits and outpatient procedures with Heartbeat and third parties

Compile and verify data for reporting while identifying process improvements

Execute policies to enhance the patient experience and support new technology.

Job description

Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking an experienced Clinical Service Coordinator to join our Operations team! In this role, the employee will be required to work the hours of 9 am to 5 pm EST.

About the Gig

You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems

Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up

Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties

Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patientsFollow up with patients via email, phone, and/or text to drive patient engagement

Provide technical support and connection assistance to patients

Compile, verify accuracy, and sort information to prepare source data for reportingIdentify and correct deficiencies or errors in data, processes, and systems

Document customer and account data and generate standardized reports

Proactively identify opportunities for improvement and risk mitigation

Execute policies that promote the best patient experience

Hours will be 9 am to 5 pm EST

About You

3+ years in a clinical or operational role supporting patient care

Exceptional people skills and a GREAT communicator

Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirementsA team player with a high level of independence and proactivity

Strong data and analytics skills with a track record of making savvy, data-driven decisions

Passion for delivering an outstanding user experience

Detail-oriented with a focus on processes

Fast learner while being flexible and adaptable

Outstanding organizational and multitasking abilities

Self-driven and excited to support new technology

Medical assistance experience

We are looking for an exceptional, experienced Clinical Services Coordinator. You’re an amazing problem solver who is open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Heartbeat will not pay fees associated with resumes presented through unsolicited means.

Required profile