Cross-Functional Operations Coordinator I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Southern New Hampshire University (SNHU) is looking for a collaborative team player to fill the position of Cross-Functional Operations Coordinator I for the Office of The University Registrar. You will be asked to contribute to the efficient operation of the Operations team. The Cross Functional Operations Team supports the Office of the University Registrar specialized teams with daily tasks, including peak volume times, to uphold the learner first customer mindset. You will ensure best practices, which includes use of available tools, university systems and policies. You will report to the Associate Director of AQAS Operations. This role can be remote working in our approved states. #LI-Remote

What you'll do:

• You will serve as the full-time generalist of the Registrar's Office by answering the main Registrar telephone line to support students, faculty, and staff with registrar-related questions.

• You will manage and distribute incoming inquiries from students and staff. This includes using multiple technological platforms such as the SNHU Service Portal and Salesforce CRM 'Unify'.

• You will share a variety of knowledge regarding the Office of the University Registrar's responsibilities, policies.

• You will speak to several topics across departments, including calendars and dates, grades, registration, enrollment, transfer credits, program modifications, program evaluations, graduation, commencement.

• You will ensure accuracy of information to the University's procedures.

• You will use available resources and use existing and new technology to provide the most accurate records and positive student experience.

• You will identify process improvement opportunities and implement solutions.

• You will assist the Associate Director of AQAS Operations with several tasks to ensure the office runs effectively including ordering supplies, creating master schedules for office coverage.

• You will work with Registrar teams to stay up to date on procedure, process, and policy changes that directly improve Registrar functions.

• You will update G2P documentation and ensure that accurate and information is provided to all employees being backups to the G2P.

• You will provide training to employees assisting with phone coverage.

• You will provide support to the Registrar teams with special projects and data entry.

• You will perform assigned commencement responsibilities.

• Other responsibilities as assigned. Job responsibilities can change at any time.

What we're looking for:

• Bachelor's degree from an accredited college or university or experience in lieu of degree acceptable.

• 3+ years of customer service experience.

• Experience completing tasks using customer-facing systems and technologies.

• Must be detail oriented.

• Exhibit strong interpersonal communication skills, critical thinking skills, and a growth mindset.

• Demonstrate the ability to prioritize work, perform well under pressure and maintain productivity despite interruptions.

• Collaborate and work well on a team.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources