Offer summary

Qualifications:

Bachelor’s degree in a related field preferred., Strong working knowledge of Microsoft Excel for data organization and cleaning., Experience with basic SQL queries for data pulls and reporting., Familiarity with CRM/ATS platforms like Bullhorn and e-signature tools is advantageous..

Key responsibilities:

Troubleshoot and maintain internal business systems, particularly the CRM/ATS platform.

Monitor data quality and system health, addressing data issues as they arise.

Collaborate with various departments to support application rollouts and updates.

Assist with report updates and perform light ad-hoc reporting using Excel and Power BI.

Job description

Role Summary

Our client is looking for a detail-oriented and adaptable Operations and Reporting Analyst to support the day-to-day functionality of their business-critical systems. This role is essential to maintaining clean data, streamlining internal operations, and ensuring applications like Bullhorn (CRM/ATS) and their e-signature platforms function effectively.

Sitting within the Operations team and working closely with Recruiting, Data, and IT, this role is ideal for someone with strong organizational and Excel skills, a service mindset, and the desire to learn tools like Power BI. The Operations and Reporting Analyst will play a key role in maintaining the health of their systems and supporting data-driven operations.

WORK SCHEDULE: 8:30 AM – 5:30 PM Pacific Daylight Time (11:30 AM – 8:30 PM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

Troubleshoot and maintain internal business systems, particularly the CRM/ATS platform (Bullhorn), ensuring users experience minimal downtime or disruption
Configure contracts and templates within the e-signature platform and ensure accurate integration with other systems
Monitor data quality and system health, helping to flag, clean, and prevent data issues across platforms
Support accurate data entry and transformation workflows, assisting team members with guidance, templates, and automated processes where possible
Collaborate across departments (Operations, IT, Data, Recruiting) to support application rollouts, changes, or updates
Assist with report updates and light ad-hoc reporting using Excel and, when needed, Power BI
Write and run basic SQL queries to support data pulls and simple analysis

Qualifications

A Bachelor’s degree in the related field is preferred
Ability to analyze, document, and explain system or data issues clearly and constructively
Experience supporting data entry processes, database structures, or basic system integrations is an advantage
Strong working knowledge of Microsoft Excel, especially for organizing, cleaning, and comparing data
Comfortable learning and supporting internal applications, including CRMs, e-signature platforms, and reporting tools
Experience writing and running basic SQL queries for data pulls and reporting needs
Familiarity with Bullhorn or similar CRM/ATS platforms is preferred
Exposure to e-signature platforms (e.g., DocuSign, HelloSign) would also be preferred
Some familiarity with Power BI for reading or editing reports is also an advantage
Experience working in the staffing or recruiting industry would be helpful
Self-starter with the ability to manage tasks independently in a fully remote environment
Detail-oriented, with a high level of accuracy and data awareness

Required profile