Admissions Quality Assurance Representative

Job Title: Admissions Quality Assurance Representative
Status and Compensation: Full-Time, Non-Exempt. $20 - $22/hour
Reports To: Director of Admissions
Location and Schedule: Remote, 8:30am-5:00pm Pacific Standard Time.

Join Our Mission at AMFM Healthcare
At AMFM Healthcare, we are committed to delivering exceptional, client-centered behavioral healthcare services. As we continue to grow and enhance our admissions operations, we are seeking a detail-oriented and highly collaborative Admissions Quality Assurance Representative (AQAR) to help ensure a seamless and compassionate experience for every individual entering our care.

Position Overview
The AQAR plays a key role in monitoring and elevating the quality of our admissions process. This individual is responsible for auditing call quality, ensuring compliance with internal standards, and evaluating Salesforce activity to ensure documentation accuracy. The AQAR will partner closely with admissions leadership to drive continuous improvement and uphold AMFM’s standard of excellence.

Key Responsibilities

• Monitor and evaluate incoming admissions calls to ensure alignment with company standards and a positive client experience.

• Audit Salesforce entries for accuracy, completeness, and compliance.

• Identify call trends, provide detailed feedback, and recommend training or procedural adjustments to enhance performance.

• Track and manage missed calls and voicemails to ensure timely follow-up.

• Compile and deliver weekly and monthly reporting on call quality and Salesforce activity.

• Collaborate with leadership to develop and implement training initiatives.

• Help shape and refine quality assurance protocols to optimize admissions efficiency and client engagement.

What You Bring

• A high school diploma or GED is required.

• Must be 18 years or older.

• Successful completion of background checks as required by federal, state, or company standards.

• Exceptional verbal and written communication skills, with a professional and empathetic tone.

• Proficiency in Microsoft Office, Adobe Acrobat, G Suite, and Salesforce CRM.

• Strong attention to detail and ability to multitask in a fast-paced, remote environment.

• Comfortable sitting for extended periods, working on a computer, and occasionally lifting up to 10 lbs.

• Prior experience in admissions, call quality assurance, or healthcare preferred.

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem.

• FSA/HSA Accounts.  

• Life/AD&D insurance through Anthem, 100% paid for by the employer.  

Other benefits include: 

• 401k plan with employer match.

• PTO, Self Care Day, and Floating Holiday.

• Educational Assistance Reimbursement Program.

• Employee Assistance Program.

• Health and Wellness Membership.

Why AMFM Healthcare?
We offer more than just a job — we offer a mission-driven environment where your work matters. At AMFM Healthcare, you'll be part of a passionate team that values compassion, accountability, and continuous improvement.

AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.