Implementation Project Manager I

Responsibilities

• Serve as the point of contact for new clinics by guiding them through their first 60 to 90 days of  

• implementation through trainings, phone calls and emails 

• Delegate set-up tasks to customers and follow up to ensure their completion 

• Answer questions and assist with process related needs from the customer 

• Work directly with the Sales Team to ensure a smooth transition of new customers 

• Pro-actively call and email assigned clinics throughout the year to check on their satisfaction and to promote customer loyalty 

• Up-selling of additional services when appropriate 

• Utilization of departmental strategies to increase customer long term retention 

• Manage and follow-up on tasks in a timely manner 

• Meet and maintain assigned productivity goals 

• Maintain an expected satisfaction rating from customers

• Utilization of departmental tooling to ensure customer communication and documentation 

• Other duties as needed and assigned 

To be successful in this role, Implementation Project Manager must have: 

• An in-depth understanding of their primary assigned product(s); being a Subject Matter Expert on at least one product 

• A savvy SharePoint superuser and the ability to teach and coach the end users effectively. 

• A basic knowledge of insurance billing. 

• A working knowledge of Microsoft Excel including the ability to search for and organize data. 

• Ability to follow internal processes accurately 

Qualifications

• Excellence in both written and verbal communication 

• Ability to listen well and empathize with others 

• Process driven and high attention to detail 

• Demonstrated problem solving skills with excellence in critical thinking and analytical experience 

• Ability to multi-task and prioritize work amongst competing tasks 

• Ability to self-manage and self-motivate 

• Experience with CRM tools 

• Experience with helpdesk tools 

• Experience in all Microsoft Office tools 

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. 

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! 

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Ensora Health is an equal opportunity employer.