Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in technical support or IT helpdesk roles., Strong problem-solving skills and attention to detail., Excellent communication and interpersonal skills..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve technical issues related to software and hardware.

Document support interactions and maintain accurate records.

Collaborate with engineering teams to improve product functionality.

Founded in 1989, Trilogy has enjoyed years of profitable success working exclusively with Global 1000 companies. Trilogy provides technology powered business services that result in transformational economic value for its customers. Unique in the industry, Trilogy ties its own revenue directly to the economic value it delivers. Trilogy business services are focused on the Automotive, Insurance and Telecom industries.

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