Offer summary

Qualifications:

Bachelor’s Degree in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or a similar field, or equivalent experience., Strong customer service and interpersonal skills are essential., Effective oral and written communication abilities are required., Familiarity with pharmaceutical distribution operations and basic knowledge of Microsoft Office is preferred..

Key responsibilities:

Update customers on programs, promotions, products, and services while addressing inquiries and issues.

Assist with customer problems like missed shipments and price adjustments, ensuring prompt resolution.

Collaborate with field sales associates on special orders and ensure smooth order processing with warehouse associates.

Serve as a liaison between customers and sales associates, suggesting service improvements.

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join a leading global pharmaceutical solutions organization dedicated to improving lives. At Cencora, we value innovation, customer satisfaction, and teamwork. We are currently seeking a detail-oriented Customer Service Specialist to support our valued customers in a fast-paced, fully remote environment.

Training: 4-week program (8 AM - 5 PM CST)

Shift: Mon-Thurs (10 AM - 6:30 PM) & Fri (9:30 AM - 6 PM CST)

Location: Fully Remote (US Based)

Primary Duties and Responsibilities

Update existing customers on programs, promotions, products, and services, addressing inquiries and unresolved issues.
Assist with customer problems, such as missed shipments, price adjustments, and backorders, striving for prompt resolution.
Collaborate with field sales associates on special orders, quotations, and manufacturer communications.
Ensure smooth order processing by coordinating with warehouse associates and customers.
Process all customer orders received via phone, fax, mail, email, and verbally.
Provide accurate answers to customer questions and complaints; escalate to Customer Service Supervisor as necessary.
Perform data entry for order processing, accessing previous orders, and providing current pricing.
Offer substitutions for backorders and maintain open order reports.
Communicate effectively with all departments within the Distribution Center and field sales associates.
Serve as a liaison between customers and field sales associates, making suggestions for service improvement.
Comply with all policies, procedures, safety rules, and regulations.
Participate in an on-call rotation for after-hours emergency orders after one year of service.
Perform related duties as assigned.

Experience and Educational Requirements

Bachelor’s Degree in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or a similar field, or equivalent combination of education and experience.
Less than one (1) year of directly related experience is preferred.

Minimum Skills, Knowledge, and Ability Requirements

Strong customer service and interpersonal skills.
Good decision-making and analytical skills.
Effective oral and written communication abilities.
Quick and creative problem-solving skills to enhance customer satisfaction.
Familiarity with pharmaceutical distribution operations and products.
Strong organizational skills and attention to detail.
Basic knowledge of Microsoft Word, Excel, and inventory management systems.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$32,300 - 47,740

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned