Customer Service Specialist

Bestergo is growing! Bestergo is looking to add a Customer Service Specialist to join our growing organization.

As a Customer Support Specialist, you will assist customers’ needs over the phone, provide accurate information, demonstrate understanding of our product lines, effectively solve problems and offer resolutions in a timely manner to maximize customer satisfaction.

Essential Functions:

• Availability to receive in-bound calls and provide professional level of product support when customers and users contact customer service.
• Identify factors and steps necessary to assist customers on how to properly install, use, and/or assemble our products, answer questions and provide other product knowledge.
• Successfully respond to routine as well as more complex customer service calls and inquiries with minimal-to-no supervision.
• Support and follow-up with customers through phone, email and text.
• Provide appropriate solutions and detailed product information.
• Maintain and update call records on status of customer service inquiries.
• Navigate software and internet with multiple browsers, email, instant messenger and chat tools.
• Review instructions manuals, product information and on-line listings for accuracy.
• Collaborate with other team members to help improve company processes and improve the customer experience
• All other duties as assigned.

Skills/Experience Required

• Minimum of 1 to 3 years of customer service, product installation, or other related industry experience required.
• Detail-oriented with ability to understand and communicate written instructions, procedures and guidelines.
• Strong computer skills required to navigate software and internet with multiple browsers, email, social media, instant messenger and chat tools.
• Strong written and verbal communication skills.
• Strong customer service and analytical skills.
• Ability to work independently with strong time-management and organization skills.
• Experience in the consumer electronics industry, retail or installation with an emphasis in television wall mounting, ready-to-build furniture and accessories beneficial.
• Knowledge of televisions, tv wall mounts or specifics with sheetrock, drywall and installation of hardware or related work experience preferred.
• General understanding of the consumer electronics industry.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 – 42 per week

Shift: 8 hour shift; 9 am - 6 pm M-F

Education: High school or equivalent (Required)

Experience: Customer service: 1 year (Required)

Work Location: Remote

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.