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Complaints Handler

Remote:

Full Remote

Contract:

Full time

Work from:

United Kingdom

Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills., Experience in customer service or complaint resolution preferred., Ability to handle difficult situations with empathy and professionalism..

Key responsibilities:

Receive and manage customer complaints via phone, email, or in-person.
Investigate complaints and provide timely resolutions to customers.
Document all interactions and maintain accurate records of complaints.
Collaborate with other departments to improve service delivery and customer satisfaction.