Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills are essential., Experience in customer service or related field preferred., Proficiency in using computer systems and software applications..

Key responsibilities:

Handle incoming customer inquiries and provide accurate information.

Resolve customer complaints and issues in a timely manner.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to improve customer service processes.

Essential Energy is responsible for building, operating and maintaining one of Australia’s largest electricity network that spans 95 per cent of New South Wales’ land mass and parts of southern Queensland. Essential Energy delivers essential electricity network services to more than 890,000 homes and businesses in 1,500 regional, rural and remote communities across extremes of terrain and climate. Essential Energy also provides water and sewerage services to 20,000 customers in Far West NSW.

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