Supervisor Revenue Assurance - REMOTE

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Job Description:

The Shared Services Center (SSC) Revenue Assurance Supervisor is responsible for all day-to-day operational and financial support functions for Lease Administration to include package processing and vehicle ordering,  exception processing, billing setup accuracy, financial controls, and financial/operational reporting for both internal and external customers. This position requires managing work analysis and staffing, customer contracts, quality assurance, and continuous improvement/performance. This role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities. 

RESPONSIBILITIES

•Manage daily activities related to Lease Admin processes of auditing contractual documents, ordering vehicles, and transmitting all Lease, RPM, and ODM contracts. Responsible for communicating and coordinating with the Local BU and National Sales teams, Pricing, Purchasing, and Ryder’s Legal team regarding the receiving and processing of deal summaries that are submitted to Lease Admin for processing. 

•Manage daily activities related to vehicle order revisions to include any necessary package adjustments, cap variance research and analysis, and researching and/or troubleshooting complex sales packages.

•Manage day-to-day work processes in SFDC for vehicle orders and package audits to ensure accurate and timely turn times. Manage the effectiveness of process controls and incorporates best practices to ensure Lease Admin team meets departmental metrics.

•Primary input to hiring, performance & rewards decisions for employees, provides guidance, coaching and training. Ensures work coverage for the group, including scheduling, attendance management and payroll.

•Oversee and work with Lease Admin Trainer to develop and maintain desk procedures, training manuals, internal control documentation. Work with Lease Admin Quality Auditors to implement and administer quality control/assurance processes and procedures and oversee coaching and training as needed to meet accuracy goals.

•Acts as the primary escalation point, resolves and addresses issues within established guidelines. Acts as the SME for the group and or business process.

•Manages P&L

ADDITIONAL RESPONSIBILITIES

• Lead or participate in projects to include department, SSC, division, and corporate initiatives
• Recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes
• Often serves in a consultant or advisory capacity. Regularly interacts with field management and customers
• Administers company policies that directly affect subordinate employees
• Recommends improvement to department policies and practices
• Ensures that work is performed consistently and timely within company policies and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor's Degree, Preferred
• In Accounting or Finance 8 years or more, Preferred
• Relevant experience 1 year or more, Preferred
• Supervisory experience 2 years or more, Preferred
• Ryder experience, Preferred

Skills and Abilities

• Ability to build strong customer relationships
• Motivates others. Provides direction to employees according to established policies
• Able to delegate and direct others. Fairness to direct reports
• Priority setting. Operates within established guidance
• Possesses strong technical aptitude
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Effective leadership skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Excellent organizational skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills
• Able to consider a broad range of internal and external factors when solving problems and making decisions
• Excellent collaboration and team building skills
• Exercises judgment within defined procedures and policies to determine appropriate action
• Strong verbal and written communication skills
• Detail oriented with excellent follow-up practices

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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