Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Fluency in both English and Spanish is required., Proven experience in customer service management, preferably in a senior role., Strong leadership and communication skills..

Key responsibilities:

Oversee daily operations of the customer service center.

Manage and train a team of customer service representatives.

Develop and implement customer service policies and procedures.

Ensure high levels of customer satisfaction and resolve escalated issues.

Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. For over 130 years, we have been helping businesses and government keep their operations running and their people safe while creating a company where hard working talented people can thrive. We help you focus on what matters, while we handle the rest.

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