Offer summary

Qualifications:

Registered Nurse (RN) license required., Strong communication and interpersonal skills., Experience in handling patient complaints and conflict resolution., Ability to work in a fast-paced environment..

Key responsibilities:

Manage and resolve patient complaints effectively.

Communicate with patients and healthcare providers to gather information.

Document complaints and resolutions in the system.

Collaborate with healthcare teams to improve patient satisfaction.

Lucet is a leading behavioral health company providing tech-enabled services to support payers, providers and members. We optimize access to care because we believe people deserve a more direct path to better mental health. With smart technology and human expertise, we help people get the care they deserve—ensuring quality, timely access and value-driven care for all who need it. We partner with health plans to offer comprehensive yet flexible mental health and addiction support. Our care services team assesses and matches members to care that’s right for them, schedules appointments in real time and follows members through their care journey to ensure the best health outcomes. ◇ Nearly three decades of combined behavioral health experience and clinical research ◇ 1.4M patients+ across 11,000+ providers served ◇ 15M lives in 50 states and worldwide ◇ 7 partnerships with Blue Cross & Blue Shield health plans ◇ Digital behavioral health platform providing tech-enabled behavioral health services WHAT MATTERS TO US ◇ Simplifying the Complex — We build systems that empower meaningful connections to improve how we support behavioral health and value well-being. ◇ Accessibility for All — We ensure our solutions, services and culture are inclusive and approachable. ◇ A Whole-Person Approach —We connect people and systems to improve health through balanced treatment of body and mind. To learn more, visit www.lucethealth.com.

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