Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Strong communication and interpersonal skills., Experience in customer service or client relations., Ability to manage multiple tasks and prioritize effectively..

Key responsibilities:

Coordinate and manage client escalations to ensure timely resolution.

Communicate with clients to understand their concerns and provide updates.

Collaborate with internal teams to address and resolve issues.

Prepare reports on escalation trends and client feedback.

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

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