Offer summary

Qualifications:

5+ years of experience with enterprise software applications in a technical role., Intermediate proficiency with MSSQL and experience with application servers., Excellent problem-solving, communication, and organizational skills., Bachelor or Master of Science in Computer Science/Engineering or relevant experience required..

Key responsibilities:

Serve as a Subject Matter Expert and provide technical guidance on complex projects.

Troubleshoot issues and provide workarounds for software applications.

Lead advanced technical work and assist in new product deployment.

Monitor production systems and collaborate with engineering on issue resolution.

Job description

Technical Specialist Engineer II

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.

The Mitratech Support team goal is to be passionate about customer success by providing world class application support through problem-solving, communication, and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support engineers. The Technical Specialist Engineer will provide dedicated support to specific clients. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests.

Essential Duties & Responsibilities

Serve as a Subject Matter Expert
Provide in-depth technical knowledge and expertise complex on complex major projects requiring innovative and original solutions.
Troubleshooting via root cause analysis and providing workarounds and fixes
Provide technical guidance and best practices for upgrades of Mitratech software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks
Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope for Tier I, Tier II, and Tier III Engineers
Lead advanced technical work that develops new troubleshooting processes and technical workarounds.
Participate in the planning and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product
Monitor all production system applications and participate in issue resolution for high-impact issues for Mitratech-hosted clients
Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
Assist in troubleshooting issues with infrastructure related to running Mitratech products, including application servers, middleware, networking components, database server, and other hardware
Maintaining and documenting client configurations and customization

Qualifications

5+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
Exercise considerable initiative and judgment in work methods and in interpreting and delegating work requirements/goals
Intermediate proficiency with MSSQL
Experience with environment architecture and troubleshooting – understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
Able to work cross-functionally and collaboratively with many stakeholders
Excellent organizational, customer relationship, verbal, and written communication skills
Excellent problem-solving and listening skills
Highly motivated, self-starter with a positive attitude
Ability to work as an individual or in a group and prioritize one’s own work
Ability to translate technical issues and resolutions to non-technical clients and staff
Experience working with