Offer summary

Qualifications:

Proven experience in technical support or a related field., Strong problem-solving skills and ability to troubleshoot technical issues., Excellent communication skills, both verbal and written., Familiarity with remote support tools and software..

Key responsibilities:

Provide technical assistance and support to customers via phone, email, or chat.

Diagnose and resolve technical issues related to software and hardware.

Document and track customer interactions and technical issues in the support system.

Collaborate with team members to improve support processes and customer satisfaction.

For 20 years, Xplore has supported rural living by connecting and serving Canadians who live beyond the bigger city limits. We are continuing that legacy by using the newest technology to deliver quality high-speed Internet to rural communities. From the smallest village to growing towns and cities, from the condo to the cottage and the many spaces in between, Xplore is bringing fibre and 5G to rural life – so that more rural Canadians can connect without compromise. At Xplore, we’re all about putting our customers first. We get rural living. It’s our business – but it’s also in our blood. We’re headquartered in the small town of Woodstock, New Brunswick. Connect with us: Instagram: https://www.instagram.com/xplore__ca/ Twitter: https://twitter.com/xplore_ca Facebook: https://www.facebook.com/xplore.ca YouTube: https://www.youtube.com/c/xplore_ca Xplore est au service des gens qui ont choisi d'habiter hors des grands centres depuis 20 ans. À cet effet, nous utilisons les dernières avancées techniques pour offrir un accès Internet haute vitesse de première qualité à notre clientèle. Du plus petit village aux municipalités régionales en pleine croissance, du chalet en pleine nature jusqu'à la douillette copropriété, vous pouvez compter sur nous pour vous fournir un accès Internet 5G et par fibre optique à la hauteur de vos attentes. Nous connaissons bien les besoins de notre clientèle particulière, et nous sommes fiers de nos origines en région. D'ailleurs, notre siège social est toujours situé à Woodstock au Nouveau-Brunswick. Communiquez avec nous : Twitter.com/xplore_ca Facebook.com/xplore.ca Instagram.com/xplore__ca YouTube.com/xplore_ca

Required profile