Offer summary

Qualifications:

High school diploma or equivalent required; additional technical certifications preferred., Strong problem-solving skills and ability to troubleshoot technical issues effectively., Excellent communication skills, both verbal and written, to assist customers clearly., Familiarity with computer systems, software applications, and networking concepts..

Key responsibilities:

Provide technical support to customers via phone, email, or chat.

Diagnose and resolve technical issues related to products and services.

Document customer interactions and solutions in the support database.

Collaborate with other teams to improve product functionality and customer satisfaction.

Concentrix, Corporation (Nasdaq: CNXC), a top provider of customer experience (CX) solutions and technology, helps some of the best businesses in the world, including over 100 Fortune Global 500 clients and over 125 new economy clients, improve business performance. Our crew provides the next-generation customer experience every day and aids businesses in strengthening their connections with their customers from more than 40 countries on six continents. Through the use of strategy, talent, and technology, we improve business results and set our clients apart. Concentrix offers services to customers in the following core sectors: technology and consumer electronics; retail, travel, and e-commerce; banking, financial services, and insurance; healthcare; communications and media; automotive; energy; and public sector. Learn more by visiting www.concentrix.com.

Required profile