GENERAL OVERVIEW:
ESSENTIAL RESPONSIBILITIES:
1. Leads teams in clearly defining, with the customer, the most complex requirements, deliverables and timeframes. Escalates issues and make recommendations to resolve them to the appropriate audience.
2. Leads the most complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
3. Leads the development and/or delivery of the most complex technical training in technical areas. Mentors less experienced team members in the execution of their duties.
4. Leads the completion of the most complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
5. Assures compliance to required standards, procedures, guidelines and processes.
6. Other duties as assigned or requested.
QUALIFICATIONS:
Education, Licenses/Certifications, and Experience
Minimum
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees? No x
WORK ENVIRONMENT
Is Travel Required?
No x
Physical Demands
This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.
Note: Job duties and responsibilities support separation of duties across multiple users
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
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