Director IT Infrastructure Services

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

We are seeking a highly skilled and dynamic professional to lead our IT Infrastructure Services team. In this role, you'll oversee critical departmental functions, drive the development and implementation of cutting-edge IT infrastructure strategies, and ensure our systems remain robust, reliable, and secure. Your expertise will directly shape PSI's technological roadmap. If you have a passion for leadership, technical excellence, and impactful IT solutions, we want to hear from you. 

Department Management

• Hires and dismisses IT Infrastructure Services staff
• Oversees initial and ongoing training of IT Infrastructure Services staff
• Evaluates performance, facilitates professional development and career advancement of departmental staff

IT Infrastructure Management

• Develops, implements and manages a 24x365 IT infrastructure of the company, ensuring its scalability, integrity, performance, economy, and reliability
• Communicates with partners across the company and with company management to ensure that IT infrastructure-related agendas are tied to overall company objectives and create competitive advantage for PSI
• Acts as liaison for IT infrastructure needs between company management and PSI departments
• Assists and consults other company departments on the use of PSI IT infrastructure services
• Approves and supervises strategic plans and concepts for the design of company-wide IT infrastructure and oversees compliance, follow up and support thereof
• Oversees the development of PSI IT technology roadmap for automation, network monitoring, cloud, infrastructure and security
• Supervises and manages IT projects
• Develops IT infrastructure disaster recovery and business continuity plans
• Plans the IT infrastructure budget and communicates its priorities to company management and to direct reports
• Supervises and controls purchasing of infrastructure hard- and software across PSI
• Supervises IT managers and provides them with strategic guidance and vision
• Prepares for and attends quality assurance systems audits, both internal and external pertinent to IT Infrastructure Services

Information Security

• Defines and leads the implementation of security controls (Security Operations Center, Identity Access Management, Endpoint Security, etc.)
• Leads operational engagement and manages metrics for measuring Information Security maturity
• Tracks and coordinates Information Security involvement in business-driven technology projects
• Keeps abreast of Information Security trends, articulates security-related topics and principles in business terms
• Drives the delivery of Information Security plans and implementation of leading practice controls, based on proactive defense principles and strategies
• Leads the team of Information Security Specialists
• Implements ISO 27001
• Is responsible for Security Risk Management, supports the life cycle of security risk assessments
• Assesses and addresses deviations from security policies and contractual security provisions, develops effective strategies to mitigate identified information security risks
• Supports security incident response team in resolution and close of investigations of security incidents, takes responsibility of postmortem and remediation plans
• Trains and consults PSI staff on information security awareness and procedures

• Minimum of 7 years' experience in IT
• 5 years+ experience in Information Security related fields and/and or risk management
• Experience in a managerial position
• Degree in Computer Science Information Systems, or Information Technology
• One or more technical security certifications: CISSP, CISM, CCSP, CISA
• Solid understanding of computers and computing environment, including operating systems, networking, distributed computing environments, databases, and programming languages
• Advanced skills in administrating of well-known operation systems and platforms
• Advanced proficiency in current Microsoft products and solutions
• Advanced proficiency in current Cisco products and solutions
• Knowledge of IT security technology, architecture and processes
• Knowledge of information security management systems and relevant industry standards and control frameworks (in particular ISO270xx, CIS Controls, ICH CEH)
• Knowledge of IT-related regulatory and legal requirements
• Experience with security operations and incident response/handling
• Experience leading advanced and complex projects and initiatives
• Full working proficiency in English