Associate Account Executive

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

About the Role:

The Associate Account Executive will be responsible for both developing new clients and managing existing clients within a specific market segment. You’ll be the primary owner of services growth and renewals and will own client relationships and customer satisfaction to drive client growth and retention for ListEngage. As an Associate Account Executive, you will be a trusted advisor to your clients to increase the value of services delivered to their organization. You need to be passionate about building strong client relationships, delivering value, and identifying growth potential. The success of this role means higher client satisfaction, retention, and expansion of ListEngage business.

Duties & Responsibilities: 

• As part of the Sales team, be responsible for new account bookings growth and corresponding revenue

  • Develop new accounts, managing sales cycles with new leads/prospects

  • Provide sales quotes and respond to requests for proposal, including SOW and Change Order contracting

  • Manage growth pipeline and related CRM opportunities, updates and forecasts

• As part of the Sales team, be responsible for existing account growth and renewals and  corresponding revenue

  • Manage a portfolio of clients ~$2MM in annual revenue

  • Develop relationships within accounts to drive services renewal, and increase revenue and customer satisfaction 

  • Pursue relationships with potential new points of contact and identify business opportunities to upsell services to current and new lines of business

  • Drive retention and growth among clients by understanding their business needs and helping them succeed

• Maintain a cadence of communication with clients to ensure customer satisfaction and promote ongoing contract renewal for managed and campaign services

• Develop account plans complete with stakeholder mapping, services and solutions footprint and roadmap, opportunity and risk tracking

• Able to “tell the story” about how clients’ challenges were identified and resolved

• Build trusted partnerships with clients stakeholders to develop a reputation for problem solving and process improvement

• Partner with and advises internal teams on services improvements and suggestions based on client feedback

• Interface with Services Delivery team(s) and key stakeholders to understand project health and potential risks, develops and facilitates mitigation strategies, leads escalation management

• Provide input to strategic decisions that affect the functional teams supporting client engagements

• Help manage and maintain relationships with Salesforce sales teams

• Manage independent and collaborative work responsibilities, which align with both Sales and Services Delivery departments

• Assume other duties as assigned

Education and Experience Requirements:

• 2+ years of experience supporting clients in an account management, sales or customer success capacity

• Strong understanding of the Salesforce platform including but not limited to the Marketing Cloud suite, Data Cloud, and CRM is preferred

• Salesforce certification(s) preferred 

• Services (systems integrator, consulting or staffing) experience preferred

• Demonstrated knowledge and experience actively working with clients and internal solutions engineering and delivery teams to deliver valuable platform solutions for clients

• Experience motivating functional teams including technical and production teams

• Experienced in developing decks and proposals and comfortable presenting to both small and large teams

Knowledge, Skills and Abilities: 

• Capable of resolving escalated issues arising from Services Delivery operations by coordinating with Project Manager(s), Service Delivery Manager(s) and Account Executive(s)

• Has a detailed knowledge and understanding of services offered and use case application - ensures that services consistently meet client expectations

• Strategic mindset with experience in owning client engagements and identifying opportunities for expansion within client accounts and business units

• Natural problem-solver: inquisitive and comfortable with complexity and ambiguity

• Organized, self-motivated and resourceful to work independently

• Ability to work during normal US business hours

What We Offer:

• Competitive salary and performance-based incentives

• Comprehensive benefits package, including health, dental, and vision insurance

• Opportunities for professional development and career growth

• A collaborative and inclusive work environment

Why You Should Join Us:

• 100% CEO approval on Glassdoor

• Small but mighty team of ~150 Engagers 

• Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

• 100% remote work arrangements (minimal travel may be required per client need)

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet qualifications 

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.