Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or related field., Strong communication and interpersonal skills., Experience in customer service or support roles., Proficiency in CRM software and data analysis..

Key responsibilities:

Manage customer inquiries and provide timely resolutions.

Collaborate with cross-functional teams to enhance customer experience.

Analyze customer feedback to identify trends and areas for improvement.

Prepare reports on customer satisfaction metrics and performance.

Based in Toronto, Open Farm is one of the fastest growing pet food companies in North America. We focus on producing premium, healthy food and treats for pets, all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top quality ingredients from farmers and fisheries doing things the right way. That’s why we are proud to call ourselves the first pet food partner of Certified Humane, and have also built strong partnerships with other leading animal welfare and sustainability certifications including Global Animal Partnership, Ocean Wise and Seafood Watch.

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