Product Manager - Bill Pay

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Billing Solutions Product team drives Heartland’s Bill Pay product strategy and execution, translating customer needs and opportunities into a compelling roadmap while working cross-functionally to deliver impactful solutions for our customers. We are looking for a Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and commercialize products that deliver the company’s vision and strategy.

What Part Will You Play?

• Become a subject matter expert on the Bill Pay product
• Take ownership of the product roadmap and contribute to overall product strategy
• Write high-quality product briefs, epics, and stories
• Collaborate with internal partners, stakeholders, and the Product Management team to lead the creation and execution of the product roadmap for assigned areas.
• Partner with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
• Responsible for the full product life-cycle, including product and feature analysis, initiation, go-to-market strategy, prioritization, and performance
• Understand the problems and needs of stakeholders and effectively communicate and prioritize this to the Agile development teams  
• Work in an Agile environment and continuously review business needs, refine priorities, track and communicate milestone and deliverable status, and identify opportunities and risks
• Liaise with Operational and IT teams to optimize boarding and support processes, including escalating troubleshooting to a higher level when problems arise
• Understand and keep up-to-date with industry trends and market dynamics 
• Create documentation and content to support new features and the overall customer experience

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s degree
• Four (4) years of product or project development experience in a software, SaaS, or fin-tech company
• Proactive, self-starter with excellent product or project management skills and the ability to manage multiple tasks effectively
• Excellent written and verbal communication skills with the ability to engage, influence, and inspire internal partners and stakeholders to drive collaboration and alignment
• Crafting external customer communications and maintenance notifications
• High degree of organization, individual initiative, and personal accountability
• Proven experience overseeing all elements of the product development lifecycle
• Experience in writing product documentation, feature requirements, user stories, managing and prioritizing backlogs
• Customer-first mindset with a focus on execution and resolution

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role.
• Prefer software or IT background (i.e., degree or experience)
• Prefer direct experience with doing software development, testing and/or business analysis.
• Prefer experience with Agile software products and delivery methodology
• Prior experience as a Product Manager or Product Owner preferred – PO/PM Certification desired
• Established background in launching software or services in partnership with development teams and a high degree of proficiency in prototyping, iterative development, and understanding of Agile principles
• Experience with reporting and product experience analytics tools
• Experience creating/maintaining product documentation, user guides, and recorded training materials in support of sales teams and product users
• Experience with tools such as Miro, LucidChart, Jira, Microsoft Azure DevOps, Pendo.io, Pardot
• Demonstrable knowledge of the Payments Card Industry

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.