Offer summary

Qualifications:

Fluency in Icelandic and good command of English is required., Experience in customer service roles is preferred but not mandatory., Strong communication skills and a friendly demeanor are essential., Ability to handle inquiries and provide support via chat, voice, or email..

Key responsibilities:

Provide high-quality customer support through various channels including chat, voice, and email.

Handle inquiries related to product issues, logistics, and general customer concerns.

Log customer feedback and relay insights to the internal team.

Identify and escalate high-risk or sensitive cases promptly.

We help our clients enhance their best-in-class products and services around the world, including search engines, social media platforms, voice recognition systems, sentiment analysis, and eCommerce sites. All of that wouldn’t be possible without our team of more than 1 million flexible workers. The world of tech is moving fast, and we help our clients meet the ever-changing needs of their customers. We take pride in our diverse, international team and the flexible and full-time opportunities we offer. Remote work is changing how the world does business, and we’re proud to be pioneers in the movement. If you’re looking for a work-from-home opportunity, join us! At Appen, our team is an international force to be reckoned with. Operating in over 130 countries and working in more than 180 languages and dialects, we support the work of some of the world’s top technology companies. With Appen, you’ll get to work on innovative projects and grow your skills – all on your own schedule. Please be aware that Appen recruiters will only reach out to you via official channels (e.g., directly from @appen.com email addresses, or through our recruiters who are noted as such on LinkedIn). If you have suspicions about an interaction, ask for official email communications from an @appen.com. We will never ask you to send money to apply or start a job with us. We will also never send a check in advance. We will never ask you to send personal identifiable information outside of our secure job site, Appen Connect. All job applications should be submitted through our Jobs page to the applicable site.

Job description

Join the CrowdGen team as an Independent Contractor for Project Time and be offered a full-time capacity role with CrowdGen!

We're looking for dedicated and enthusiastic individuals to join our customer service team in Reykjavik (Iceland). If you're fluent in Icelandic language and have a good command of English, we want to hear from you!

What You'll Do:

• Provide high-quality customer support via chat, voice, or email (ticketing)

• Handle inquiries related to product issues, logistics, and general concerns

• Respond to customer queries promptly to enhance service efficiency and user experience

• Log customer feedback professionally and relay relevant insights to the internal team

• Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction

• Identify and escalate high-risk or sensitive cases quickly and accurately

Position Details:

• Location: Remote (Iceland)

• Work Schedule: Full-time, 8-hour shifts (continuous schedule – not part-time)

• Experience in customer service roles, but not required

Ready to provide excellent service and grow your career? Apply now and be part of an international team dedicated to customer success!