Offer summary

Qualifications:

Fluency in German, French, or Dutch is required., Strong communication and interpersonal skills are essential., Experience in customer service or a related field is preferred., Ability to work in a fast-paced environment and handle multiple tasks..

Key responsibilities:

Provide exceptional customer support via phone, email, and chat.

Resolve customer inquiries and issues in a timely manner.

Collaborate with team members to improve service processes.

Maintain accurate records of customer interactions and feedback.

BVI® is refocusing the future of vision. As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries. We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

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