Offer summary

Qualifications:

3+ years of experience in telesales leadership, preferably in telecom or similar industries., Proven ability to lead and manage remote teams effectively., Strong communication skills for effective interaction with team members and stakeholders., Data-driven mindset with proficiency in analyzing performance data..

Key responsibilities:

Lead, mentor, and manage a remote telesales team to achieve and exceed sales targets.

Monitor and analyze team performance for continuous improvement.

Provide coaching and implement ongoing training initiatives for agents.

Prepare and present performance reports, identifying successes and opportunities for improvement.

Job description

**Only Apply if you live in Kenya

About Us

We are a fast-growing organization in the telecom and BPO industry, driven by innovation, teamwork, and performance. With campaigns targeting high-impact results, we’re on the lookout for a dedicated and experienced Telesales manager to lead our remote team to new heights.

Role Overview

As the Telesales manager you will be responsible for leading, managing, and optimising a high-performing telesales team. Your role will involve developing strategies to meet targets, overseeing daily operations, and driving a culture of success and accountability within the team.

Key Responsibilities

Team leadership: Lead, mentor, and manage a remote telesales team to achieve and exceed sales targets.
Performance optimization: Monitor and analyze team performance, ensuring continuous improvement through data-driven decisions.
Training and development: Provide coaching to agents, identify skill gaps, and implement ongoing training initiatives.
Process refinement: Work closely with leadership to refine sales processes, scripts, and overall team structure to maximize productivity.
Campaign management: Ensure consistent performance across all campaigns by aligning team efforts with organizational goals.
Reporting: Prepare and present performance reports, identifying successes and opportunities for improvement.

What We’re Looking For

Experience: 3+ years in telesales leadership, preferably within telecom or similar industries.
Leadership ability: Proven success in leading and managing teams in a remote setting.
Strong communication skills: Ability to communicate effectively with team members and stakeholders.
Data-driven mindset: Proficient in analysing performance data and identifying actionable improvements.
Problem solver: Capable of addressing challenges and implementing solutions effectively.
Goal-oriented: Focused on achieving team targets and meeting deadlines.