Offer summary

Qualifications:

5+ years of ServiceNow development experience, ServiceNow Certified Application Developer/System Administrator, Extensive knowledge of ITSM and ITOM on the ServiceNow platform, Proficiency in AngularJS, JQuery, and best practices for writing efficient code..

Key responsibilities:

Build and customize the IT Service Desk Service Operations Workspace

Attend daily stand-up meetings and collaborate with product management

Create complex queries and custom tables for Service Operations Workspace

Use APIs and flow designer to enhance system functionality.

Job description

5+ years ServiceNow development experience.
5+ years ITSM development.
ServiceNow Certified Application Developer / System Administrator.
Extensive experience with ServiceNow platform (ITSM, ITOM)
Knowledge of the ServiceNow APIs for both Server/Client (GlideSystem, GlideUser, GlideQuery, GlideAggregate, and GlideAjax.
Knowledge of AngularJS and Angular Directives.
JQuery knowledge and DOM manipulation.
Knowledge of the difference between Server and Client Scripts in ServiceNow.
Knowledge of best practices for writing efficient Glide Queries.
Knowledge of debugging tactics for testing code. When to use which debugging method for both Server & Client-side scripting.
Knowledge of Service Portal and how to create Service Portal widgets + pages.
Knowledge of Angular Modules.
Efficient in writing practical and re-useable code.
Knowledge of Bootstrap + HTML.
Understanding of Agile / Scrum principles.

Primary Job Responsibilities:

Build out and customize the IT Service Desk Service Operations Workspace.
Attend daily stand-up meetings.
Create complex queries to pull data into Service Operations Workspace.
Use APIs to assist in writing efficient queries as well as designing efficient interfaces for Service Operations Workspace.
Create custom tables/attributes, ACLs, roles, business logic and using scoped app development to deliver enhancements.
Create and understand complex flows using flow designer.
Navigate the ServiceNow and NOW app Platform and system administration principles
Partner with product management and level 1 operations to enhance the support experience with Service Operations Workspace.
Use App Repo / Update sets to migrate changes to upper-level environments in following U.S. Bank best practices.
Outline future development features in design review documents to explain to teams how table relationships would work in a scoped app setup.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $82 to $90 W2 . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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