Offer summary

Qualifications:

Bachelor's degree or equivalent experience preferred., Strong customer service skills with conflict resolution experience., Exceptional time management and organizational abilities., Proficient in Microsoft Office Suite and comfortable with technology..

Key responsibilities:

Coordinate customer service efforts throughout the placement process.

Liaise with host organizations and recruiting partners to facilitate placements.

Assist in planning and executing hiring events, both virtual and in-person.

Maintain professional communication with all stakeholders to ensure program standards.

Job description

Program Coordinator, Work and Travel (Placement Team)

Type of Position: Full Time
Start Date: ASAP
Hours: 40
Location: FULLY Remote
Department: Work and Travel
Compensation: $48,000

About Greenheart:

In 2025, Greenheart celebrates 40 years of cultural exchange! Greenheart International facilitates cultural exchange programs for students and adults to work or study in the USA or abroad. Our mission of connecting people and planet to create global leaders drives all that we do at Greenheart Exchange (programs in the USA) and Greenheart Travel (programs outside the USA). Our unique set of programs and initiatives foster cultural exchange, environmentalism, volunteerism, and personal development.

Greenheart International is a 501(c)(3) nonprofit committed to creating a more peaceful and sustainable global community.

Summary:

The Greenheart Exchange Work and Travel Program, part of the BridgeUSA initiative, connects international students with cultural exchange opportunities in the U.S., allowing them to gain valuable work experience while fostering cross-cultural understanding. As a Program Coordinator for the Placement team, you will play a key role in facilitating the placement process by liaising with U.S. host organizations, staff, and international recruiting agents. Your responsibilities will include coordinating hiring events, managing placement progress according to partner allocation and host organization commitments, and ensuring that program standards are upheld. This role requires strong organizational and communication skills to support a seamless and successful exchange experience.

What we’re looking for: 

The ideal candidate should be positive, outgoing, organized, and flexible with changing priorities. They should have excellent customer service skills, time management abilities, and research skills. It’s imperative that they can relate to people of all backgrounds and beliefs. This person should be comfortable working hard, being self-directed and at ease communicating with many different stakeholders. They should also be motivated by program goals, while staying within the compliance perimeter and regulatory standards. In a fast-paced working environment, the ability to oversee multiple projects and deadlines is essential. 

Some things you might do as a Program Coordinator: 

Coordinate continued customer service efforts over the life of all accounts
Meet all individual and shared departmental goals 
Contribute to program growth by continuously improving the quality of service to recruiting partners and host organizations
Ensure quality service by maintaining regular, professional, and courteous communication with all stakeholders
Conduct vetting of host organizations
Liaise with recruiting partners to understand their capacities and match appropriate placement opportunities
Support and help facilitate the interview process between partners, host organizations, and future participants  
Assist with the planning and execution of domestic, overseas, and virtual hiring events
Attend and contribute to weekly staff meetings. Engage with team members by offering suggestions and collaborating on projects and strategies

Some qualifications you should have: 

Minimum of bachelor's degree or equivalent experience highly preferred 
Experience managing data and working with databases 
Customer service experience is a must, including proven experience in resolving conflicts and managing sensitive situations 
Experience managing a high volume of emails and tasks
Exceptional time management and organization skills 
Ability to think critically and solve complex problems.
Excellent writing and verbal communication skills 
Ability to work with a diverse group of stakeholders 
Tech-savvy, proficient with Microsoft Office Suite 
Experience studying, volunteering, or working outside the U.S., and/or experience working in a multicultural and/or multilingual environment 
This role will involve some domestic travel (U.S. residence is required) and may involve international travel.
Eagerness to embrace new challenges, demonstrate a proactive and positive attitude and acquire new skills as needed.

Benefits:

Full-Time position with benefits
Working remotely
Travel incentives
Work with a purpose and impact

Compensation:

$48,000

To Apply:

Sounds like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

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