Business Analyst - Salesforce (Remote)

*We are open to supporting 100% remote work anywhere within the US.* 

 ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Business Analyst. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.  

As a Business Analyst, you will collaborate with product owners, technical architects, and developers to create innovative business systems. This individual is responsible for bridging the gap between development, design, and product management by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. Operating in an Agile environment, the Business Analyst will utilize analytical and problem-solving skills and leverage CRM capabilities to deliver optimal solutions. 

Responsibilities: 

• Work closely with various technical and non-technical stakeholders to understand complex business processes and define business requirements. 

• Translate business requirements into concise, feasible, and verifiable user stories and acceptance criteria. 
• Interact with the development and testing teams to communicate and validate requirements. 
• Maintain and prioritize user story backlog. 
• Support the solutioning process by developing competencies in various technology platforms. 
• Produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting and testing activities on web and hosted technologies. 

• Develop functional documentation such as use cases, functional specifications, reports, and screen prototypes. 
• Conduct system demonstrations for stakeholder feedback and validation. 
• Conduct training and develop end-user documentation as required. 
• Contribute to an Agile environment and apply best practices through cross-functional collaboration. 

Requirements: 

• 4+ years of experience as Business Analyst with requirement elicitation, creating user stories, and user guides.
• 2+ years of experience in business analysis with CRM end-to-end implementations or Custom Application Development. 
• US Citizenship is required (required by the federal government for this position). 
• Ability to obtain and maintain a Public Trust.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. 

Preferred Qualifications: 

• Bachelor’s degree in related field.
• Salesforce experience highly preferred. 

• Good working knowledge of the Scaled Agile methodology. 
• Agile/Scrum Master Certification preferred. 
• Working knowledge of a data modeling tool (Visio, Axure, etc.). 
• Excellent analytical, problem-solving, and communication skills. 
• Ability to multi-task in a fast-paced environment. 

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Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: