Global Compliance Hotline Analyst

Summary:

The Administrator of Cencora’s whistleblowing hotline is responsible for reviewing all incoming compliance and personnel-related complaints, working with the Director, Global Compliance Investigations to triage each report, responding to reporters, assisting with the assignment of new investigations, managing the status of outstanding investigations, and running reports in the Navex EthicsPoint system. The Administrator will also manage the business relationship between Cencora and the third-party vendor that maintains EthicsPoint. The Administrator will report to the Director, Global Compliance Investigations.

Primary Duties and Responsibilities:

• Assists in administering Cencora’s Compliance Hotline and EthicsPoint system and database

• Manages the business relationship between Cencora and its third-party hotline vendor 

• Works with Corporate IT to improve and maintain hotline as needed 

• Analyzes compliance investigations data and metrics to identify trends, areas for improvement, and potential areas of concern. Uses data to inform decision-making 

• Compiles and provides periodic reports of investigations within Compliance program and risk assurance functions

• Assists the Director in managing investigations and performing related duties across the enterprise as assigned

• Effectively multi-tasks and prioritizes competing tasks to ensure that work is completed in a timely and efficient matter

• Willingness to travel up to 5% of the time for team meetings (if local)

• Requires broad training in related field through completion of a two-year Associate's Degree Program or equivalent combination of experience and education; BA or BS Degree from a four-year bachelor’s program preferred

• Normally requires a minimum of two (2) years directly related and progressively responsible experience

• Previous work experience in law enforcement or the healthcare industry are a plus

• Experience with Navex EthicsPoint or similar software

• Strong organizational skills; attention to detail

• Excellent written and verbal communication skills

• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook

• Experience generating reporting analytics, US and global compliance and investigations experience is a plus

• Strong interpersonal skills and ability to work alone as well as collaborate with others

• Experience working in a corporate environment

• Knowledge of healthcare industry and regulations preferred

• Demonstrates strong critical thinking and expresses ideas clearly, concisely and logically

• Ability to make balanced and insightful decisions, clear problem-solving capabilities

• Project management skills are a plus

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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