Offer summary

Qualifications:

Minimum of 3 years of experience in a Solutions Engineer or similar role., Experience in the GLAM sector is preferred., Familiarity with Microsoft on-premise infrastructure or applications is a plus., Strong problem-solving, communication, and interpersonal skills..

Key responsibilities:

Provide escalated technical support for complex customer issues.

Participate in customer discovery sessions to gather requirements and propose solutions.

Support pre-sales and post-sales activities, including implementation and site audits.

Lead or participate in consulting workshops and maintain up-to-date product knowledge.

Job description

We are seeking a Solutions Engineer to join our team. This role is responsible for providing escalated technical support, offering customized solutions, and supporting both pre- and post-sales activities. The Solutions Engineer will also maintain up-to-date knowledge of product specifications, industry trends, and internal processes.

The ideal candidate will have experience supporting solutions in the GLAM sector (Galleries, Libraries, Archives, and Museums) and familiarity with Microsoft on-premise infrastructure or applications.

Technical Support and Troubleshooting

Provide escalated technical support for complex customer issues.

Troubleshoot technical problems and deliver thorough, solution-oriented responses.

Sales Collaboration

Participate in customer discovery sessions to gather business and technical requirements.

Propose and tailor customized solutions and workflows aligned to customer needs and sales strategy.

Pre-Sales and Post-Sales Support

Support pre-sales activities by joining discovery calls, demos, and scoping sessions.

Assist with post-sales activities including implementation support and site audits.

Consulting Workshops

Lead or participate in advanced consulting workshops during the implementation phase.

Travel as needed to support on-site workshops with customers.

Expertise and Documentation

Maintain up-to-date knowledge of product specifications, internal processes, and industry trends.

Develop, maintain, and update process documentation and internal best practices.

Requirements

Minimum of 3 years of experience in a Solutions Engineer, Implementation Specialist, or Technical Support Engineer role.

Experience supporting or implementing solutions within the GLAM sector (Galleries, Libraries, Archives, and Museums) nice to have.

Experience implementing Microsoft on-premise infrastructure or applications, such as SharePoint Server, SQL Server, or Windows Server environments nice to have.