Senior Customer Order Specialist

Work You’ll Do

• Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
• Generate customer invoices for assigned accounts in an accurate and timely manner. Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
• Review customer order documentation for order acceptance and booking; ensure appropriate documentation is received and complies with corporate order and revenue policies.
• Assist in the resolution of relevant outstanding accounts receivable and collection issues.
• Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
• Learn and operate the various software and systems used to process all customer orders
• Create and maintain customer order documentation.
• Solve issues involving order processing. Provide outstanding order processing service to the sales teams.
• Knowledge of ERP functionality:
• Customer Delivery Partner – Sales Order, Scheduling Order, Progress Order.
• Planner/Buyer – Requisition, Requisition Summary, AutoCreate, Forward Documents.
• Buyer – Retro Pricing Updates
• Inventory Allocation Specialist
• Inventory Allocation Specialist (USU – to reserve used inventory for US orders).
• Work diligently working with shipment manager on deliveries.
• Provide document for Audit.
  
  

Who You’ll Work With

As a Customer Order and delivery Specialist (CODS) you will report into the EMEA TOMG Manager. The role of the is to manage the tasks of reviewing, inputting, and invoicing customer orders. The CODS will process hardware, software, subscription, education, professional services, and maintenance orders. The CODS will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions. Ensure the sourcing of orders respected the expected shipment date as per business needs, communicate with FLEX and Delivery/Logistic teams, Support Order management process in terms of invoicing issues with Shipment (eligible invoicing status in ERP), Ensure all documentations are properly stored in SNOW. The position requires outstanding organization and communication skills for the candidate to be successful.

What Makes You a Qualified Candidate

• The ability to learn and execute complex tasks, demonstrated by the completion of a Bachelor’s degree program in business, accounting, or finance (preferred), or through relevant work experience.
• Excellent oral and written communication skills in English. Ability to lead problem solving activity.
• The ability to manage stress without it negatively affecting work quality or professional demeanor.
• Knowledge of Microsoft Office tools, especially Excel
• Excellent organization skills and a high level of comfort handling details.
• Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
• Knowledge of, or the ability to learn, all order related software and system tools (as listed in Key Area of Responsibility)
• Must know English and German.
  
  

What You’ll Bring

• Excellent work attendance records and habits.
• Ability to think creatively and adapt well to change.
• Ability to read, analyze and understand corporate policies, and miscellaneous order documentation.
• Oracle and Sales Force experience preferred.
  
  

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.