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Senior Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Congo, Brazil, Dominican Republic, Cuba, Nicaragua, Panama, Haiti, Argentina, Chile, Peru, Mexico

Offer summary

Qualifications:

5+ years managing software deployments and implementations, from onboarding to expansion., 3+ years working with enterprise customers on SaaS or AI-driven platforms., Proficiency in SQL, JAVA or Python is a plus., Strong analytical skills with a data-driven mindset. Excellent spoken English. .

Key responsabilities:

  • Partner with clients to understand goals and tailor AI content solutions.
  • Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
  • Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
  • Track key metrics and refine strategies based on data insights.

Growth Troops logo
Growth Troops https://www.growthtroops.com
11 - 50 Employees
See all jobs

Job description

About the Role
We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.

Key Responsibilities

  • Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.

  • Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.

  • Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.

  • Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.

  • Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.


Qualifications

  • 5+ years managing software deployments and implementations, from onboarding to expansion.

  • 3+ years working with enterprise customers on SaaS or AI-driven platforms.

  • Proficiency in SQL, JAVA or Python is a plus.

  • Strong analytical skills with a data-driven mindset.

  • Excellent spoken English, capable of explaining complex technical concepts clearly.

  • Experience thriving in fast-paced, high-growth environments.


Why Join This Company

  • Fully remote, flexible work environment

  • Competitive compensation

  • Work with a dynamic, innovative team at the forefront of AI content automation

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementSQL (Programming Language)Python (Programming Language)AnalyticsPerformance AnalyticsTechnology IntegrationJava (Programming Language)

Other Skills

  • Training And Development
  • Communication
  • Problem Solving
Are you interested?

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