Offer summary

Qualifications:

Associate Degree or equivalent experience required., 1-2 years of strong phone and customer service experience., Ability to explain technical concepts to non-technical customers., Basic knowledge of HTML is a plus..

Key responsabilities:

Provide hands-on training to customers on managing their websites using the CMS.

Lead webinars and one-on-one training sessions.

Report functionality issues and product suggestions to relevant departments.

Create and update customer-facing documentation and training resources.

Job description

Description

Position at LeadVenture

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LeadVenture is looking for a Website Trainer to join our team!

In this role, you’ll provide hands-on training to customers on how to manage and maintain their websites using our proprietary content management system (CMS). You'll lead webinars and one-on-one sessions, report functionality issues and suggestions, educate clients on web best practices, and help create and maintain training materials and documentation.

Here is more of what you’ll get to do:

Train customers on how to setup, maintain and manage their websites through our proprietary content management system (CMS) via webinars and one-on-one training sessions
Report issues (data, functionality) and product suggestions to the proper departments
Explain and educate the client on website standards and best practices
Create and update customer facing documentation and training resources

You’ll thrive in this role if you have:

Associate Degree and/or equivalent experience required
A minimum of 1-2 years strong phone and customer service experience
Ability to explain technical concepts to a non-technical customer
Practical knowledge of basic computer applications (Microsoft Word, Outlook, Excel, PowerPoint etc.)
Basic knowledge of HTML is a plus

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

*This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island or Washington.

Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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