This role works closely with the Customer Success Team and is a named account resource. The Technical Account Manager is a technical advocate for the customer and may work closely with PDE (Product Development & Engineering) to engage and execute technical customer needs by helping drive the product roadmap to ensure customer satisfaction, value-added functionality & features, as well as a partnership with Customer Success.
This is an essential position requiring a highly self-motivated individual contributor, with the ability to collaborate with various teams within EROAD, and the ability to drive processes and change to adhere to EROAD’s long term strategic initiatives.
Successful applicants must be able to show that they possess the skills and ability to successfully carry out the responsibilities of the position. The following examples are illustrative of the level of education; experience and training that could be expected to produce these skills. Applicants may demonstrate possession of the necessary abilities in other ways, and therefore these examples are not absolute criteria.
This Job Description is not intended to be complete or limiting – the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative product development environment.
EROAD is in a “high growth” mode. There will be times when the role will be required to complete tasks outside those mentioned above.
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