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Complaints Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
California (USA)

Offer summary

Qualifications:

1-3 years of experience in a financial institution or payment provider is preferred., Strong organizational, analytical, and communication skills are essential., Must have superb attention to detail and excellent time-management skills., Experience in direct customer-facing roles is required. .

Key responsibilities:

  • Review and assess incoming complaints related to consumer and business loans.
  • Investigate complaint details to determine root causes and necessary actions.
  • Respond to customer complaints professionally and in a timely manner.
  • Draft written responses to customers addressing their concerns and providing solutions.

TalentBurst, an Inc 5000 company logo
TalentBurst, an Inc 5000 company Human Resources, Staffing & Recruiting Large https://www.talentburst.com/
1001 - 5000 Employees
See all jobs

Job description

Complaints Specialist
Oakland, CA 10095
4+ Months
 
100%Remote
Pay Rate: 25/Hour on W2
 
Review and assess incoming complaints related to both consumer loans and business loans.
Accurately identify the nature of complaints and categorize them appropriately.
Investigate complaint details to determine the root cause and assess if they require further action.
Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.
 
Skills:
1-3 years of professional experience with either a financial institution or payment provider preferred - must have
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles - Must Have
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and able to manage multiple assignments while working independently
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail - Must Have
Excellent time-management skills - Must Have
A desire to help people and improve the customer experience
Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
MacBook user preferred
 
 

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Complaint InvestigationsOnline CommunicationSQL (Programming Language)Google Docs

Other Skills

  • Customer Service
  • Time Management
  • Detail Oriented
  • Internet Research
  • Non-Verbal Communication
  • Analytical Skills
  • Organizational Skills
  • Physical Flexibility
  • Adaptability
  • Teamwork
  • Problem Solving
Are you interested?

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