Healthcare Enrollment Operations Manager

COMPANY OVERVIEW
At Harbor Health, we’re transforming healthcare in Austin through collaboration and innovation.  We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

POSITION OVERVIEW
The Enrollment Manager at Harbor Health leads the development and execution of enrollment strategies for our growing payer organization. This role is crucial in ensuring a seamless enrollment experience for our members while building and managing efficient operational processes. The position requires expertise in both group and individual/family plan enrollment, with a focus on creating member-centric solutions that align with Harbor Health's innovative approach to healthcare delivery.

POSITION DUTIES & RESPONSIBILITIES

• Develop and implement comprehensive enrollment processes and workflows for both group and individual/family plans, ensuring compliance with regulatory requirements and organizational standards
• Build and manage a high-performing enrollment team, including establishing operational procedures, training programs, and quality assurance measures
• Create and maintain Standard Operating Procedures (SOPs) for enrollment operations and call center functions, incorporating best practices and efficiency measures
• Oversee the implementation and optimization of enrollment systems and tools, collaborating with IT and other departments to ensure seamless integration
• Monitor and analyze enrollment metrics, preparing regular reports on performance, trends, and opportunities for improvement
• Manage relationships with key stakeholders, including employer groups, brokers, and internal departments
• Lead the development and implementation of member service standards for the enrollment team and call center operations
• Ensure accurate and timely processing of all enrollment transactions, maintaining high standards of data integrity

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• Minimum 3 years of experience managing group enrollment processes and 2 years of Individual/Family Plan enrollment experience
• Demonstrated experience (2+ years) in member/provider call center operations, including development of SOPs and call center implementation
• Proven track record in healthcare operations, preferably with experience implementing health plan or CAPS products
• Strong project management skills with ability to lead cross-functional initiatives
• Proficient in Microsoft Office Suite and enrollment management systems
• Excellence in written and verbal communication, with ability to effectively communicate with various stakeholders
• Experience in process improvement and workflow optimization
• Bachelor's degree in related field preferred

WHAT WE OFFER

• Opportunity to shape Harbor Health's enrollment operations and member experience from the ground up
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.