Offer summary

Qualifications:

BA, BS or equivalent experience in a related field preferred, with an advanced degree preferred., 4-8 years of experience in a relevant role is preferred., Strong communication skills to interact with stakeholders and internal customers effectively., Familiarity with Agile/Scrum/Kanban methodologies and tools like Jira and ServiceNow is preferred..

Key responsabilities:

Specialize in understanding key technical features of existing 3rd party TMS platforms.

Attend customer meetings to analyze needs and present solutions to stakeholders.

Collaborate with IT team members to understand integration capabilities and ensure timely delivery of deliverables.

Create incident tickets for defects and issues, and resolve them while maintaining alignment with internal stakeholders.

Job description

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

What Product Systems Analysis contributes to Cardinal Health

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

The OptiFreight IT Team supports transportation data (EDI), cost audit, pricing, and customer invoicing. We are looking for a Customer Support Analyst to join our team to assist with analysis and customer technology questions, integration needs, and suggest solutions for customer requests.

This is a business/customer-facing role, and will require someone with technical expertise, analytical skills, good organization, and solid communication skills. The OptiFreight IT Team builds and runs our own applications and infrastructure—this team member will partner directly with our own engineers, as well as collaborate with external software providers. We work in a highly-collaborative, environment, and look for new team members who are accountable, motivated and engaging team players, adaptable learners, and creative problem solvers.

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues

Responsibilities:

Specialize in understanding key technical features of existing 3rd party TMS platforms
Partner with IT team members to understand integration capabilities
Attend customer meetings, listen and analyze customer needs, and present possible solutions to stakeholders
Meet with stakeholders, analyze business needs, and communicate to IT teams
Set clear expectations with stakeholders
Ensure timely delivery of deliverables
Maintain alignment with internal CAH business and IT stakeholders
Take reports of defects, bugs, issues, and create incident tickets and resolve
Define and operationalize role
If SQL skills, query databases to answer questions

Qualifications

Awareness of technical concepts
Agile/Scrum/Kanban team experience, Jira and ServiceNow experience preferred
Ability to multi-task and manage multiple assignments
Strong communication skills and the ability to explain decisions, ask questions, discuss requirements, and speak with stakeholders and internal customers
Passionate about helping customers and meeting business objectives
Javascript and XML experience preferred
Sales or customer service experience would be highly desirable.
BA, BS or equivalent experience in related field preferred, Advance Degree preferred
4-8 years' experience preferred

Anticipated salary range: $79,700 - $113,800

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 06/25/2025 *if interested in opportunity, please submit application as soon as possible

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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