Job description

Who We Are

Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Some of our partners include H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer. Imprint is backed by Khosla Ventures, Kleiner Perkins, and Thrive Capital. We are focused on building a brilliant team who want to change payments and who embody our Operating Principles.

The Team

Sitting at the intersection of Engineering, Product, and Business teams, Product Operations develops automated tools, optimize incident management, and drive continuous improvements to support Product and Engineering at scale.

The Role

The Senior Software Engineer, Product Operations, will build and optimize the technical frameworks that power our operations, ensuring seamless product performance and scalability. This hands-on role blends software engineering, automation, and operational problem-solving to streamline workflows, eliminate manual processes, and enhance system reliability.

Location

This is a hybrid role, splitting your time between remote work and 2–3 days per week on-site at our New York City, San Francisco or Seattle offices (as required by your manager).

What You’ll Do

Automation & Tooling: Design and develop scalable automation solutions to improve operational efficiency, reduce manual intervention, and enhance system performance.
Technical Execution: Write, test, and deploy production-quality code to optimize workflows and resolve complex technical issues.
Incident Management: Build and refine incident response processes, ensuring timely triage, root cause analysis, and resolution in alignment with SLAs.
Cross-Functional Collaboration: Partner with Product, Engineering, and Business teams to solve technical challenges, improve system reliability, and drive process efficiencies.
Data-Driven Optimization: Leverage analytics to identify bottlenecks, monitor system health, and drive continuous improvements.

What We Look For

5+ years of experience in software engineering, technical operations, or product support, with a focus on automation and system optimization.
Strong coding skills in Go, Java, Python or a similar language, with experience deploying and maintaining production-level code.
Experience in incident management, debugging, and operational troubleshooting.
Deep understanding of SDLC, QA processes, APIs, and system reliability best practices.
Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Perks & Benefits

Competitive compensation and equity packages
Leading configured work computers of your choice
Unlimited vacation policy
Fully covered, high-quality healthcare, including fully covered dependent coverage
Access to One Medical and option to enroll in an FSA
16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Flexibility for remote work and asynchronous collaboration
Access to industry-leading technology tools to foster innovation and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

Compensation Range: $170K - $220K

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