Training Analyst (Remote) - Physicians Billing Service

Scheduled Hours

40

Position Summary

The position requires a working knowledge of Epic products, knowledge of healthcare operations in a clinical setting and/or patient accounting, superior customer service skills as well as the willingness and ability to function as part of a dynamic team. The Training Analyst will develop curriculum, lesson plans, test data for his/her respective application and be responsible for participating in the design, build and validation of both the application and the training environments used for in-class training. Responsible for presenting education programs for new and/or existing system applications to end-users of Epic systems.

Job Description

• Provides training for new and existing Epic applications for approximately 3,000 end-users of the applications at the School of Medicine.
• Provides proficiency training for other key leaders and physicians who require knowledge of EPIC.
• Incorporates appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes.
• Pilots' new courses in their development stages, collecting feedback to strengthen the course development program and delivers training to co-workers, physicians and leadership audiences with confidence, preparedness and polished presentation skills
• Develops curriculum (including practice exercises and assessments) and building training "test" environments for the implementation of new applications.
• Develops curriculum as a result of participating in design, build and validate sessions with FPP Information Systems.
• Takes a leadership role in the promotion of system initiatives
• Researches and contributes to the design, development and revision of course materials.
• Provides significant input to the maintenance of current training programs.
• Updates existing course materials/job aids and creating new course material/job aids 10%.
• Builds partnerships and networks across the School of Medicine by acting as a liaison between clinical departments and Physicians Billing Service (PBS).
• Provides consulting service with regards to developing office procedures, policies and set-up.
• Develops and delivers training solutions based on findings, designed to maximize the business performance of departments
• Reads assigned books, articles and other materials related to training and development.
• Attends designated courses in order to keep abreast of adult learning practices and best practices in training and development

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• Patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

A diploma, certification or degree is not required.

Certifications:

No specific certification is required for this position.

Work Experience:

Medical Information, Clinical Operations, And/Or Accounts Receivable Fields (2 Years), Epic Applications (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Academic Presentations, Adult Learning Theory, Allscripts, Confidential Data Handling, Customer Service, Facilitation, Health Care, Leadership, Learning Strategies, Microsoft PowerPoint, Microsoft Word, Oral Communications, People Management, Teaching, Time Management, Training Abilities, Training Coordination, Training Programs, Working Independently, Written Communication

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.