Offer summary

Qualifications:

Native or near-native German language proficiency (C2), Very good command of English (B2 – C1), Strong phone contact handling and active listening skills, Good MS Office skills and excellent communication abilities..

Key responsibilities:

Manage incoming calls from customers

Identify and assess customers' needs to ensure satisfaction

Build trust through open and interactive communication

Keep records of customer interactions and process accounts.

Job description

Are you a German speaker? Embark on a new adventure where you'll be able to work 100% remotely from all over Greece as a CS advisor for a multinational BPO company! 

Responsibilities

Managing of incoming calls
Identify and access customers’ needs to achieve satisfaction
Build relations of trust through open and interactive communication
Provide accurate, valid, and complete information by using the methods/tools
Keep records of customer interaction, process customer accounts and file documents
Follow communication procedures, guidelines, and policies

Requirements

Native or near to native German language (C2)
Very good command of English language (B2 – C1)
Good MS Office skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively

Benefits