Offer summary

Qualifications:

Fluent in German (C2) and English (B2), Basic computer handling skills and excellent multitasking abilities, Strong communication and interpersonal relationship building skills, Desire to learn, advance, and solve problems effectively..

Key responsibilities:

Act as the first point of contact for customers, providing professional technical support for inquiries related to Mercedes.

Deliver accurate and complete information while adhering to proper procedures.

Build meaningful relationships with customers, ensuring a courteous and professional interaction.

Meet customer service quality goals and provide feedback to management.

Job description

Are you ready to take the leap and move to the beautiful, sunny island Crete in Greece? Explore the great island in your freetime and boost your CV with a job for a big company, that provides customer service for the client Mercedes! Enjoy the weather, amazing food, beautiful beaches, and a low tax rate!

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer:

Fully paid relocation package
Get 2 extra salaries per year (total of 14 salaries)
Performance bonuses
Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
Relocation package (flight, airport pickup, and accomodation)
Health insurance
Real estate agent on our account to help you find an apartment
Assistance in opening a Greek bank account, tax paperwork

The job:

Working in customer support first of all means that you are the first point of contact between the customers and the company's client: Mercedes. Therefore, you will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers, but it is an advantage to have an interest in cars beforehand!

Your daily work will include tasks like these:

Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid, and complete information by using the proper procedures
Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
Create a great customer experience that people value and we are proud of
Be responsible for following the direction of the management and providing feedback

Your qualifications:

💭 You speak German fluently(C2) and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills

Required profile