Offer summary

Qualifications:

Excellent communication skills, both written and verbal, Positive attitude, multitasking skills, organized.

Key responsabilities:

Process customer orders and emails promptly

Collaborate with team, provide top-tier customer support

Stay organized, handle administrative tasks efficiently

Job description

This is a remote position.

MUST BE BASED IN SOUTH AFRICA

Job Advertisement: Customer Service Representative

Location: Offshore (Remote)

Role Overview: Are you passionate about delivering top-notch customer service? We are on the hunt for a motivated Customer Service Representative who excels in creating exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication skills, and are eager to manage a high volume of customer inquiries, we want to hear from you!

Key Responsibilities:

Order Processing: Efficiently process customer orders and respond to a high volume of emails (1,000 - 1,500 per week).
Customer Communication: Reply to customer emails promptly and professionally, ensuring a positive experience.
Email Management: Prioritize and action color-coded emails, collaborating with team members for efficient handling.
Administrative Tasks: Stay organized and motivated to complete daily responsibilities.
Customer Support: Assist in resolving customer issues, providing top-tier support and empathy.
Team Collaboration: Work closely with team members, sharing best practices and improving overall performance.
Adaptability: Be prepared to take on new tasks, including potential phone support in the future.

Requirements

Skills and Qualifications:

Communication Skills: Excellent verbal and written communication, active listening, and professional demeanor.
Customer Focus: Strong customer-centric approach, empathy, patience, and resilience in challenging situations.
Problem-Solving: Critical thinking, effective problem resolution, and resourcefulness.
Product Knowledge: In-depth knowledge of company products/services, with a commitment to continuous learning.
Time Management: Ability to handle multiple inquiries, prioritize tasks, and work efficiently under pressure.
Team Collaboration: Collaborative spirit, willingness to share insights, and adaptability to changes.
Technology Proficiency: Familiarity with customer service software, CRM systems, and quick learning of new tools.
Professionalism: Positive attitude, strong work ethic, and adherence to company policies.
Conflict Resolution: Skill in de-escalating conflicts and turning negative experiences into positive ones.
Quality Assurance: Attention to detail and commitment to high service standards.

Requirements:

Positive attitude and strong work ethic.
Excellent communication skills, both written and verbal.
Ability to multitask and stay organized.
Prior customer service experience is a plus, but not mandatory.
Proficiency in Microsoft Suite preferred (training provided).

Why Join Us?

Be part of a dynamic team dedicated to providing exceptional customer service.
Gain valuable experience in a fast-paced, supportive environment.
Opportunities for growth and development within the company.
Training and support to ensure your success in the role.

Apply Now: If you're ready to make a difference and be a crucial part of our customer service team, apply today! Join us and help us deliver outstanding service to our valued customers.

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