Sr. Business Systems Analyst

What you can expect:

Zoom’s Business Applications team is looking for a Sr. Business Systems Analyst (BSA) to support our dynamic New Service Introduction (NSI) team. This position will partner with Zoom’s Product Managers to elicit business requirements and collaborate with multiple technology teams, driving solutions to improve Zoom’s customer adoption. The role seeks an experienced, driven self-starter with a 'can do' attitude to support NSI and Commerce Enablement initiatives.

About the Team:

The team focuses on NSI offer enablement, implementing system changes to introduce new products to direct, channel, and online markets. We work with product managers, operations, including sales, channel, finance, billing, and pricing teams across Zoom.

Responsibilities

• Serving as an SME and advisor in processes for product Go-To-Market launches, including Lead to Cash, Subscription Billing, and User Licensing.

• Partnering with Product Managers, Sales Ops, Finance, and FP&A to understand needs and gather business requirements for system changes in Product Launches.

• Collaborating with our Engineering technology teams to define functional requirements, process flow diagrams and actionable tasks in a dynamic, agile environment

• Collaborating with the delivery team on development, manage testing activities and perform post launch monitoring

• Leading system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off

• Establishing detailed project plans and deliverables while communicating status, risks and issues to both technology and business leadership

What we’re looking for

• Hold a BS in Computer Science, Management of Information Systems, or equivalent

• Have extensive experience (12-15yrs) analyzing business requirements; developing and documenting process flows and solution designs; testing new functionality

• Have extensive experience (8yrs+) self-managing projects in fast-moving and dynamic environments, including developing project /sprint plans and reporting project status to executives

• Have experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

• Have functional experience in Order to Cash areas including CPQ, eCommerce buyflows, Billing, License Provisioning

• Have experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart

• Have experience with system in Salesforce Sales Cloud, Zuora & Oracle Financials.

• Have expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.