Offer summary

Qualifications:

5+ years of experience in account management or customer success, Excellent communication and relationship-building skills, Proficiency with CRM tools and operational platforms, Comfortable in a fast-paced, ambiguous environment.

Key responsabilities:

Serve as the primary point of contact for a portfolio of brokers

Build strong, trusted relationships and act as a dedicated resource for broker questions

Monitor broker activity and performance to proactively offer insights and support

Collaborate with internal teams to ensure a seamless broker experience

Job description

Account Manager

Remote - US

Goodwin is seeking an Account Manager to assist with daily support of brokers, serving as their go-to resource and partner in success at Goodwin to help us on our journey to build the world’s premier charter technology solutions.

Responsibilities:

Serve as the primary point of contact for a portfolio of brokers, supporting their onboarding, growth and ongoing success
Build strong, trusted relationships and act as a dedicated resource for broker questions, needs and escalations
Monitor broker activity and performance to proactively offer insights, solutions and support
Collaborate with internal teams (including Sourcing & Guest Services) to ensure a seamless and responsive broker experience

Minimum Qualifications:

5+ years of experience in account management or customer success
Excellent communication and relationship-building skills
Proficiency with CRM tools and operational platforms
Comfortable in a fast-paced, ambiguous environment

Preferred Qualifications:

Experience in charter aviation or a service-oriented tech environment
Familiarity with onboarding and customer success processes
Ability to adapt quickly and work collaboratively in a dynamic startup environment

Total Rewards: We pride ourselves on offering a robust total rewards package including competitive base salary, health, vision and dental plans, 401(k) with match, remote work for many positions and uncapped flexible PTO for salaried roles. The salary for this position is dependent on experience.

Why us?
Do good. Have fun. Get wins. That’s what we’re about.
We’re a small but ambitious team shaking things up in aviation. With a mix of seasoned industry experts and fresh perspectives, we’re building something meaningful—and having fun along the way.
We work hard, move fast, and solve tough problems together. As a startup, we value scrappy, self-motivated teammates who roll up their sleeves and get things done.
If you’re looking for a chance to build something lasting, make an impact, and be part of a close-knit team, we’d love to hear from you.

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